The stair lift itself is a game-changer. I have much greater access to my entire home now and I can save my knees for the fun things in my life that matter the most. Everyone in the company that I dealt with was helpful, informative, and really nice. John, who did my installation, worked hard and efficiently, somehow leaving behind no mess at all, and was very kind about my various questions. This is the kind of customer experience you really hope for.